Refund & Return Policy

UPERFECT offers a straightforward 2-year worldwide warranty to ensure a hassle-free experience for our customers. Please refer to the details below for our warranty policy.

30-Day Risk and Cost Free Trial for Any Reason

Undamaged products can be returned within 30 days of purchase for a full refund. This excludes corporate and bulk purchases (more than 10 units). Upon arrival at our warehouse, the refund process will begin. Returns must include all accessories and original packaging. For non-quality-related warranty claims, the buyer is responsible for shipping costs, and refunds cover the cost of the product itself.

Returns without the original packaging may be rejected or could result in reduced refunds due to potential damage during shipping. Using the original packaging helps prevent damage and ensures that your return will be accepted. The original packaging is designed to protect the product during transit, especially our monitors, which have fragile screens. Please keep the original packaging of your UPERFECT product. Returns may be rejected if these conditions are not met.

Refund requests expire 30 days after opening a claim. For purchases not made directly through UPERFECT’s online store, please contact the retailer for refunds. For quality-related issues, see below.

How to Return an Item

  1. Contact Customer Support: Reach out to UPERFECT support to initiate a return. Provide the order number and reason for return. You can also enter our Return Portal here.
  2. Receive Return Instructions: UPERFECT support will provide the return address within 24 working hours.
  3. Return Notification: Send a return notification to UPERFECT with the courier name and tracking number for timely processing.

Refund Process

Refunds are issued once the item arrives at our warehouse and are credited back using the original payment method. Processing typically takes 3-5 working days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.
  • If you pay by credit card, kindly contact your credit card company. Sometimes it will be delayed due to unknown reasons and take more time before your refund is officially posted.
  • If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at help@uperfectmonitor.com.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by UPERFECT or authorized resellers are covered by our 2-year worldwide warranty, starting from the date of purchase. This warranty is valid only in the country of purchase and void if the item is taken outside the country or shipped directly from an unauthorized seller.

Quality-related claims on purchases made through authorized distributors (e.g., Walmart, BestBuy) are initially handled by the distributors themselves. UPERFECT will take over the claims only if the distributors are unable or unwilling to process them. In such cases, items will be replaced with a new item. If a replacement is not available, a partial refund will be offered based on the usage time of the device. 

Warranties on replacements follow the same timeframe as the original item or 3 months after replacement, whichever is longer. Warranties are void after a full refund.

Warranty Claim Process

  1. Provide Proof of Purchase: Valid proof includes order number, sales invoice, or dated receipt from an authorized reseller.
  2. Document the Issue: Provide the defective item’s serial number and/or visible proof of the defect. 
  3. Return Item for Inspection: Return the defective item if required for quality inspection.

Situations Not Covered by Warranty

  • Products without proof of purchase.
  • Lost or stolen products.
  • Items with expired warranty periods.
  • Non-quality-related issues (after 30 days of purchase).
  • Free products and repairs through third parties.
  • Damage from misuse, falls, extreme conditions, or unauthorized repairs.

Shipping Costs

Buyer covers shipping costs in the following situations:

  • Returning products for non-quality-related reasons.
  • Warranty claims outside the country of purchase.
  • Accidental returns.
  • Items found to be in working condition after inspection.

When using a prepaid shipping label provided by UPERFECT, we take responsibility for damage or loss during transit. For non-quality issues, the buyer assumes responsibility for transit damage or loss.

Authorized Resellers and Distributors

Region

Marketplace

Official seller

US

Amazon

UPERFECT-Tech

US

Amazon

UPERFECT CORP

US

eBay

uperfect_us_official

US

eBay

uperfect_corp

US

Newegg

UPERFECT

US

Temu

UPERFECT

US

Walmart

UPERFECT

UK

Amazon

YIMAIKE

UK

eBay

uperfect_uk_official

UK

Shein

UPERFECT

TH

LAZADA

Uperfect Official Store

TH

LAZADA

UPERFECT in TH

TH

Shopee

UPERFECT in TH

TH

TikTok

UPERFECT-Direct

SG

LAZADA

Uperfect Official Store

SG

LAZADA

UPERFECT in SG

SG

TikTok

UPERFECT-Direct

RO

Emag

Uperfect

PT

Worten

Uperfect

PL

Allegro

Uperfect-one

PH

LAZADA

Uperfect Official Store

PH

LAZADA

UPERFECT in PH

PH

Shopee

UPERFECT Flagshop

PH

TikTok

UPERFECT-Direct

MY

LAZADA

Uperfect Official Store

MY

LAZADA

UPERFECT in MY

MY

Shopee

UPERFECT SHOP

MY

TikTok

UPERFECT-Direct

KR

coupang

UPERFECT()

JP

Rakuten

UPERFECT SHOP

JP

Yahoo

UPERFECT SHOP

ID

LAZADA

UPERFECT in ID

Global

AliExpress

Uperfect Official Store

Global

AliExpress

Uperfect Lapdock Store Store

Global

AliExpress

Uperfect en Espana Store

FR

Rakuten

UPERFECT

ES

Miravia

UPERFECT+Flagship Store

DE

Amazon

YIMAIKE

DE

eBay

uperfect_direct

DE

eBay

uperfect_de_official

DE

Shein

UPERFECT

AU

eBay

uperfect-beste-trader