Refund & Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty(30) days of the purchase date. All returned items must be in new and unused condition in the original packaging, with all original tags and labels attached.

Return Process

To return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to our return address. 

For below countries, we offer local return service, please check with us for the address in detailed:

United State

Germany (Europe)

United Kingdom

For other countries and areas, you can return to below address:

Company: Shenzhen Dosunn Technology Co., Ltd

Address: 711, Building 2, TOD Technology Center, No. 7, Lipu Street, Bantian Street, Longgang District, Shenzhen, China

Email: sales@uperfectmonitor.com

Phone: +86-13418512313

Please confirm the shipping address before returning to avoid any problems.

Refunds (if applicable)

After receiving your return and inspecting the condition of your item, we will process your return or exchange.

Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.

Late or missing refunds (if applicable)

If you haven’t received a refund after seven (7) days, kindly check your bank account first to see if any notification for failed refund.

If you pay by credit card, kindly contact your credit card company. Sometime it will be delayed due to unknown reasons and take more times before your refund is officially posted.

If you pay by bank account, kindly contact your bank first. Normally, there is a processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@uperfectmonitor.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@uperfectmonitor.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping Cost

Return shipping will be paid at the customers expense and will be required to arrange their own shipping. 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

lf you have any questions concerning our return policy, please contact us at: sales@uperfectmonitor.com